Ports are the most important links of the transport, logistic and supply chain. Service quality provided by the port is an important factor in the overall cargo moving efficiency from the consignee to the consignor and the factor of port competitiveness on the port service market. In this accordance, the purpose and aim of this doctoral thesis is to determine within the framework of engineering sciences and the traffic and transport technology field the core features of port industry within the transport and logistic system, to explore basic features of port service quality and to define an appropriate port service quality measuring model. In accordance with the defined purpose and objective of this research, a scientific hypothesis was established: using the scientific knowledge based on port service quality, port service user requirements, and port service quality management, it is possible to set up a model for proper evaluation and measurement of quality and to suggest, on the basis of the results obtained, guidelines for improvement. The hypothesis was confirmed using the multivariate analysis method – principal component analysis and the factor analysis method.