Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga

Nenadić, Ivan

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scientific master's theses

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Analysis of design methods for quality of service monitoring system

Ivan Nenadić (2011)

University of Zagreb
Faculty of Electrical Engineering and Computing
Department of Telecommunications

Cite this document

APA 6th Edition

Nenadić, I. (2011). Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga (Scientific master's theses). Retrieved from https://urn.nsk.hr/urn:nbn:hr:168:844886

MLA 8th Edition

Nenadić, Ivan. "Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga." Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, 2011. https://urn.nsk.hr/urn:nbn:hr:168:844886

Chicago 17th Edition

Harvard

Nenadić, I. (2011). 'Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga', Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, accessed 14 October 2019, https://urn.nsk.hr/urn:nbn:hr:168:844886

Vancouver

Nenadić I. Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga [Scientific master's theses]. Zagreb: University of Zagreb, Faculty of Electrical Engineering and Computing; 2011 [cited 2019 October 14] Available at: https://urn.nsk.hr/urn:nbn:hr:168:844886

IEEE

I. Nenadić, "Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga", Scientific master's theses, University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:168:844886

Cite this item: https://urn.nsk.hr/urn:nbn:hr:168:844886

Metadata

Title	Analiza postupaka projektiranja sustava za nadzor kvalitete telekomunikacijskih usluga
Title (english)	Analysis of design methods for quality of service monitoring system
Author	Ivan Nenadić
Mentor	Mladen Kos (mentor)
Committee member	Marijan Kunštić (predsjednik povjerenstva)
Committee member	Mladen Kos (član povjerenstva)
Committee member	Darko Huljenić (član povjerenstva)
Granter	University of Zagreb Faculty of Electrical Engineering and Computing (Department of Telecommunications) Zagreb
Defense date and country	2011-12-07, Croatia
Scientific / art field, discipline and subdiscipline	TECHNICAL SCIENCES Electrical Engineering Telecommunications and Informatics
Universal decimal classification (UDC)	621.3 APPLIED SCIENCES. MEDICINE. TECHNOLOGY Electrical engineering
Abstract	Kako bi se omogućio daljnji razvoj poslovnih modela na današnjem konkurentnom telekomunikacijskom tržištu, koje je okarakterizirano složenim konvergentnim heterogenim okruženjem, potrebno je ostvariti nadzor kvalitete usluge što predstavlja izazov za telekomunikacijske operatore prilikom transformacije njihovih operacijskih procesa prema proaktivnoj organizaciji. U skladu s TMF NGOSS standarizacijskim okvirom predložena je funkcionalna arhitektura za upravljanje kvalitetom usluge s kraja na kraj mreže kao integracijsko rješenje koje nadopunjuje postojeće OSS/BSS sustave te pruža automatizaciju poslovnih proces upravljanja i omogućuje pogled na kvalitetu usluge sa stanovišta različitih zainteresiranih strana. Za učinkoviti pristup implementaciji nadzora kvalitete usluge predložena je konkretna metodologija za modeliranje kvalitete usluge, definiranje ključnih pokazatelja performansi usluge te identifikaciju nadzornih i mjernih podataka za populaciju modela usluge. Tako definirana metodologija postavlja fokus na uslugu i/ili kupca te omogućuje definiranje okvira usluge prilikom modeliranja složenih usluga u okruženju s više pružatelja usluga s više različitih tehnologija. U laboratorijskom okruženju simulirana je predložena integracijska arhitektura, te je korištenjem predložene metodologije kreiran i implementiran model usluge.
Abstract (english)	QoS monitoring presents an important challenge for operators as they transform their operational processes towards proactive organization and facilitate further business models in today competitive telecommunication landscape and complex convergent heterogeneous environments. Following on standardization frameworks such as TMF NGOSS, a functional end-to-end service assurance architecture for Service Quality Management is proposed as integration solution that complements the existing OSS/BSS systems, provides automation for business processes and enables view on QoS from different stakeholder perspectives. For effective service assurance approach implementation, a “top-down” straightforward methodology is described that provides Quality of Service modeling, KQI/KPI definition and identification of monitoring and measurement data for service model population. Such methodology enables service and/or customer focus as well as scope management that is necessary to obtain when modeling complex services in multi-provider and multi-technology environment. Proposed functional service assurance architecture has been simulated in laboratory environment and was used to implement service model that was created based on proposed methodology.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:168:844886
Study programme	Title: Postgraduate master programme in electrical engineering Study programme type: university Study level: postgraduate Academic / professional title: Magistar znanosti elektrotehnike (Magistar znanosti elektrotehnike)
Catalog URL	http://lib.fer.hr/cgi-bin/koha/opac-detail.pl?biblionumber=37264
Type of resource	Text
Extent	132 str ; 30 cm
File origin	Born digital
Access conditions	Closed access
Terms of use
Repository	FER Repository
Created on	2019-07-10 09:03:06